- Application for Service. Each prospective customer desiring service will be required to sign
LaFollette Utilities Board’s
(LUB) standard application for service contract, post a deposit, and pay
the service connection charge. If renting or leasing, a rent or lease
receipt or agreement will be required. If the applicant is the owner of
the property, proof of ownership is required. If this location has had
previous utility service, the name of the former tenant is required. This
application may be made in person, mailed, emailed or faxed by the
prospective customer with two proofs of identity, and LUB may make a
credit investigation. Service may not be supplied by LUB to any applicant
who is indebted to LUB unless payment is made of such indebtedness or
satisfactory arrangements are made.
Whether a deposit will be required prior to the
establishment of residential service is based on a customer's credit
rating through a third party utility credit rating service. Deposit
amount will not exceed two (2) times the highest bill at the location.
For residential customers requiring a deposit at locations that do not
have a billing history, the highest bill amount for the location will be
estimated on the 12-month average highest bill for the residential rate
class. The deposit amount will be based on the customer's credit
rating as follows:
On-Line Utility Score/Rating
One time highest bill at location
Two times highest bill at location
Customers with residential hardships, as
determined by LUB, may negotiate installment payments, but the deposit
must be paid within 90 days from the date electric service commences.
The deposit may be refunded to residential customers after twenty-four
(24) consecutive months in which all payments were made on or before the
delinquent date and no checks were returned for insufficient funds.
Interest on deposits will be paid monthly at LUB's primary bank's
passbook savings rate. The interest will be credited to the
customer's account each month. Upon termination of electric
service, the deposit balance plus any accrued interest will be credited
to the customer's unpaid bill. Deposit balance (including earned
interest) is subject to review by the customer and LUB.
For general power customers, a deposit equal to twice the highest
monthly bill at the location will be required of all general power
customers. Deposits for commercial/industrial customers going in a
location that does not have a billing history will be estimated based on
size of service and anticipated demand. A letter of credit or
indemnity bond may be substituted for a deposit.
- Billing. Bills
will be rendered monthly and shall be paid at the office of LUB or at
other locations designated by LUB. Customers will receive a bill for
service a minimum of 15 days prior to the due date. Failure to
receive a bill will not release the customer from said payment obligation.
Electric bills not paid by the due date will be assessed a 5% late fee
charge. Water bills will be assessed a 10% late fee charge.
Should bills not be paid by the due date specified on the bill, LUB may
disconnect service ased on the guidelines outlined in Number 4 below.
Should a delinquent date on a bill fall on a Saturday, Sunday or Holiday,
the business day next following the delinquent date will be held as a day
of grace for the delivery of payment. Remittance received by mail
after the delinquent date will not be subject to such additional charges
if the incoming envelope bears the United States Postal Service date stamp
of the due date or any date prior thereto.
- Termination of Electric Service:
LUB may discontinue electrical service for the violation of any of the
Schedule of Rules and Regulations or of the Schedule of Rates and Charges.
LUB may also discontinue electrical service to the Customer for the theft
of services or the appearance of theft devices on the customer's premises,
for safety reasons, or to be compliant with any state, city, or county
regulations that require disconnection for safety reasons. Any and
all electrical services will be discontinued to customers with past due
accounts except as provided in this rule. Payment in full (including
late fee charges) will be required before service is restored. An
additional deposit amount may also be required. The termination of
service by LUB for any reason stated in this rule does not release the
customer from the obligation for any amounts due to LUB, including the
payment of minimum bills as specified in contracts.
If payment is not received by the due date on the bill, LUB may
discontinue service twenty (20) days after the due date. LUB will
attempt to notify customer by phone seven (7) days past the due date.
If payment is still not received, a separate written notice will be
mailed, or a door hanger will be delivered to the residence, fourteen
(14) days past the due date notifying the customer of the electric
and/or water disconnection and the available rights and remedies to
dispute the bill with LUB, including the Customer Service phone number,
423-562-3316 or 1-800-352-1340.
LUB evaluates weather conditions daily at
www.weather.com for LaFollette, TN
37766. In the event the forecasted temperature is not expected to
exceed 32 degrees Fahrenheit (F), or is expected to be 98 degrees
Fahrenheit (F) or above on that day, LUB will not disconnect service of
residential customers for non-payment. Where disconnection is
postponed due to an extreme weather condition, the postponement will not
extend beyond the extreme weather condition.
Upon LUB's approval of
LUB's Medical Necessity Form, disconnection of
service will be postponed for 30 days from the original scheduled
disconnection date to allow customer time to make payment or alternative
shelter arrangements. The Medical Necessity Form must be completed
by a medical doctor or nurse practitioner licensed to practice in the
state of Tennessee, certifying that the disconnection of electric
service would create a life-threatening medical situation for the
customer or other permanent resident of the customer's household.
It is the responsibility of the customer to ensure that the Form has
been approved by LUB. A life-threatening medical condition does
not relieve a customer of the obligation to pay for electric service,
including any late fees incurred or other applicable charges. LUB
will only grant this postponement for temrination 3 times in a 12 month
period. If full payment of the past due amount, including all late
fees, is not received by the end of the 30 day postponement period,
electric service will be disconnected without further notice.
- Point of Delivery. The
point of delivery is the point, as designated by LUB, on the customer's
premises where service is to be delivered. All wiring and equipment
beyond this point of delivery shall be provided and maintained by the
customer at no expense to LUB. Point of delivery is further defined as
the point where obligation ends for LUB to furnish and install conductor
or equipment, and where obligation begins for the customer to furnish and
install conductor or equipment.
- Customer's Wiring Standards. All electrical wiring of the customer must comply to
standards set forth by the National Electrical Code, State of Tennessee
Division of Fire Prevention, or by local city or county codes. A national
code is superseded by the state or local codes if the national code is not
as stringent, but in all cases the national code is the minimum acceptable
standard. All meter locations, for both underground and overhead
services, must be approved by a representative of LUB. LUB shall not be
obligated to provide protective equipment for the customer's
lines, facilities, or equipment, and the customer shall provide such
protective equipment as necessary for the protection of their own property
- Inspections. LUB
will install electric services only after satisfactory inspection has been
performed by an authorized representative of the Division of Fire
Prevention, Department of Commerce and Insurance, State of Tennessee or
local codes enforcement agency, whichever may apply. Applications for
such electrical inspections may be made at LUB's office. However, such inspections or failure to inspect or
reject shall not render LUB liable or responsible for any loss incurred or
from property damages resulting from defects in installation, wirings, or
appliances, or from violation of LUB rules or from accidents which may
occur upon the customer's
Customers desiring underground
service from LUB must bear the excess cost of incident thereto.
Specifications and terms for such construction will be furnished by LUB on
- Customer's Responsibility for LUB's
meters, service connections, and other equipment furnished by LUB shall
be, and remain, the property of LUB. As part of the consideration for
service, each customer shall be LUB's
bailee of such facilities. In the event such facilities are interfered
with, impaired in their operation or damaged by the customer, or by any
other person, the customer shall indemnify LUB or any other person against
death, injury, loss or damage resulting thereof, including but not limited
cost of repairing, replacing or relocating any such facilities.
- Right of
identified employees shall have reasonable access to the customer's premises at all reasonable times with the purpose of reading
meters, testing, repairing, removing, or exchanging, any or all equipment
belonging to LUB. Locked gates, weeds, and dogs are examples of
- Discontinuance of
Service by LUB.
LUB may refuse to connect or may disconnect service with violation of
any of its rules and regulations, for violation of any of the provisions of
the schedule of rates and charges, the terms of the service application,
or the contract with the customer. LUB may discontinue service to the
customer for the theft of current or for the appearance of current
diversion on the premises of the customer. Discontinuance of service by
LUB for any causes as stated in this rule does not release the customer
from their obligation to LUB for the payment of minimum bills as specified
in the service application contract with the customer.
All connections for new services, transfers of service, or reconnections
of terminated services will require a payment of $30.00. In addition, all
delinquent amounts, trip charges and deposits must be paid or satisfactory
arrangements made. If at the customer's
request, the connection is guaranteed to be completed on the same day that
service application is made, the charge will be $50.00. If after hours,
the charge will be the current call-out rate.
Charges/Returned Check Charges/Meter Reading Rechecks. If a trip is made to collect and/or terminate a delinquent
account, there will be a $30.00 charge. There will be a $30.00 charge for
all checks returned to LUB. There will be a $30.00 charge for a meter
reread requested by the customer. This fee will be refunded if the meter
reading being checked was inaccurate.
of Contract by Customer.
Customers who have fulfilled their contract terms and wish to disconnect
service must give at least three (3) months written notice to that effect,
unless the contract specifies otherwise. Notice to disconnect service
prior to the expiration of the contract term will not relieve the customer
from any minimum or guaranteed payment under any contract or rate.
will furnish temporary service to customers who request service on a
temporary basis. The cost of such service shall be $30.00. This amount
will cover the cost for the temporary connection and to transfer the
service from temporary to permanent service. An aid-to-construction
charge according to LUB's
Electric Service Policy may be required for services requiring more than
500 feet of line extension.
- Interruption of Service or Irregular Service.
LUB will use reasonable diligence to provide a regular and uninterrupted
supply of electricity but shall not be liable for any loss, injury or
property damage resulting from failure to supply electricity,
interruption, delay in restoration, mechanical failure, single-phasing,
voltage irregularity, fire, labor difficulties, riot, explosion,
breakdown, external forces, flood, acts of God, or the public enemy. LUB
shall not be liable for any damage where the customer's wiring does not conform to applicable code or law.
- Shortage of
the event of an emergency or other condition causing a shortage in the
amount of electricity for LUB to meet the demand on its system, LUB may,
by an allocation method deemed equitable by LUB, fix the amount of
electricity to be made available for use by the customer and/or may
otherwise restrict the time during which the customer may make use of
electricity and the uses which the customer may make of electricity. If
such actions become necessary, the customer may request a variance because
of unusual circumstances including matters adversely affecting the public
health, safety and welfare. If the customer fails to comply with such
allocation or restriction, LUB may take such remedial actions as it deems
appropriate under the circumstances including temporarily disconnecting
electric service and charging additional amounts because of the excess use
of electricity. The provisions of the Section entitled Interruption of
Service or Irregular Service of this Schedule of Rules and Regulations
are applicable to any such allocation or restriction.
Fluctuations Caused by the Customer.
Electrical service must not be used in such a manner as to cause unusual
fluctuations or disturbances to LUB's
system. LUB may require the customer, at their own expense, to install
suitable apparatus which will reasonably limit such fluctuation.
service connection, transformers, meters, and equipment supplied by LUB
for each customer have defined capacity, and no additions to the equipment
or load connected thereto will be allowed except by consent of LUB.
Failure to give notice of additions or changes in load, and to obtain LUB
consent for same, shall render the customer liable for any damages to any
of LUB's lines or equipment caused by the additional or changed
- Standby and
All purchased electric service (other than emergency or standby service)
used on the premises of the customer shall be supplied exclusively by LUB,
and the customer shall not, directly or indirectly, sell, sublet, assign,
or otherwise dispose of the electric service or any part thereof.
- Notice of
customer shall notify LUB immediately should service be unsatisfactory for
any reason, or should there be any defects, trouble, or accidents
affecting the supply of electricity. Such notices, if verbal, should be
confirmed in writing.
- Non-Standard Service.
The customer shall pay the cost of any special installation necessary to
meet their peculiar requirements for service at other than standard
voltages, or for the supply of closer voltage regulation than required by
- Meter Tests.
LUB will, at its own expense, make periodical tests and inspections of its
meters in order to maintain a high standard of accuracy. LUB will make
additional tests or inspections of meters at the request of the customer.
If tests made at the customer's request show that the meter is accurate within two percent
(2%), slow or fast, no adjustment will be made in the customer's
bill, and LUB's
standard testing charge will be paid by the customer. In case the test
shows the meter to be in excess of two percent (2%) fast or slow, an
adjustment shall be made in the customer's bill and the cost of making the test shall be borne by LUB.
The cost for such test is $30.00.
of Outdoor Lighting Facilities.
LUB shall, at the request of the customer, relocate or change existing LUB-owned
equipment. The customer shall reimburse LUB for such changes at actual
cost including appropriate overheads.
- Billing Adjusted to Standard Periods.
The demand charges and the blocks in the energy charges set forth in the
rate schedules are based on billing periods of approximately one month.
In the case of the first billing of new accounts (temporary service, and
other seasonal customers excepted) and final billings of all accounts
(temporary service excepted) where the period covered by the billing
involves fractions of a month, the demand charges and the blocks of the
energy charge will be adjusted to a basis proportionate with the period of
time during which service is extended.
- Scope. This Schedule of Rules and Regulationsis a part
of all contracts for receiving electric service from LUB and applies to
all service received from LUB, whether the service is based upon contract,
agreement, signed application, or otherwise. A copy of this
Schedule of Rules and Regulations, together with a copy of LUB's Schedule
of Rates and Charges which was approved in a public LUB Board of
Director's meeting, shall be kept open to inspection at the LUB office
located at 302 N. Tennessee Ave., La Follette, TN 37766, or at
www.lub.org. Furthermore, LUB will
provide information regarding rates, rate actions, service practice
policies, and guidelines to customers via the website -
www.lub.org . A customer will also
receive such information upon application for electrical service and at
any time upon request. Upon request by the customer, LUB will
provide the 12-month history of a customer's usage and billing data for
the prior 12-month period.
These rules and regulations may be revised, amended, supplemented, or
otherwise changed from time to time, without notice. Such changes, when
effective, shall have the same force as the present rules and regulations.
In case of conflict between any provision of any rate schedule and the
Schedule of Rules and Regulations, the rate schedule shall apply.
If you have an unresolved issue or complaint regarding your electric
service account that cannot be resolved by LaFollette Utilities (LUB), TVA
may be able to help. Click this link to learn more: