REPORTING EMERGENCIES

Call LUB immediately at (423) 562-3316 or 1-800-352-1340 if:

 

bullet The electric power is out, a power line is down, or there's another electrical emergency
bullet You have no water or a water quality problem
bullet Your wastewater (sewage) backs up

REASONS FOR POWER OUTAGES

bullet

Severe weather (snowstorms, thunderstorms, wind, ice storms, etc.)

bullet

Animals (such as birds or squirrels interfering with poles and lines)

bullet

Overloaded lines

bullet

Blown transformers

bullet

Vehicles striking and breaking utility poles

bullet

Problems at substations

LUB'S POWER RESTORATION PROCEDURES

bullet

Restore power at main substations
bullet

A problem within a substation or with the transmission line going to the substation would cause all of the substation to be out of service.

bullet

Repair main distribution feeder lines
bullet

Each main feeder circuit or line serves a section of LUB customers from the substation.  There can be more than a thousand customers on a main feeder circuit.

bullet

Repair three-phase lines

bullet

Repair single-phase lines
bullet

These serve smaller groups of customers off a main feeder.  They can be isolated from the main feeder by disconnects, fuses and other sectionalizing equipment.

bullet

Individual services
bullet

These problems usually affect individual services. 

Substation and transmission lines are first priority.  If there are no problems at the substation, LUB employees will work to repair damage to the main feeder lines.  This action restores power to a large number of people as quickly as possible. 

If there are no other main feeder line problems, LUB crews then begin repairing problems on tap lines, which may serve as many as 100 customers.  After these lines have been repaired, crews will begin repairing individual services. 

WHAT SHOULD I DO WHEN THE POWER GOES OFF?

bullet

Locate candles, kerosene lamps, or flashlights to help you see if the power goes off at night. You will be able to see what you are doing, and circumstances seem less threatening.

bullet

Look to see if your neighbors' lights are off. If the neighbors' lights are not off, the problem may be confined to your home.

bullet

Check fuses and breakers. If there is a problem with the fuses or breakers, again, the problem may be confined to your home.

bullet

Turn off all electrical appliances that were on, especially heat pumps, air-conditioners, and electric heating. This will prevent the system from overloading once the power is restored.

bullet

Call LUB to inform them of the power outage. Give your address, how long the power has been off, or if there are lines down.

 

Home Page | Company Profile | Vision Statement | Directory | How to Get Service | Electric Rates | Water and Wastewater Rates | Related Links | Energyright Program | Outage Preparation Tips   | Consumer Confidence Report

Site Hosted and Maintained by: COMPUTER CONCEPTS